Get in Touch
For all general enquiries or if you require any assistance, help or support from us regarding the centre or your membership. Our staff are happy to help, please contact our friendly team.
Public Holiday Opening Hours
Good Friday CLOSED
Christmas Day CLOSED
All other public holidays 8.00am - 8.00pm
Centre Opening Hours
Monday - Wednesday 5:00am - 11:00pm
Thursday & Friday 5.00am - 10.00pm
Saturday 6:00am - 8:00pm
Sunday 8:00am - 8:00pm
What you need to know
Feedback, Compliments and Complaints
We want to hear from you. Share your experience with us.
If you have any thoughts, suggestions, or comments, feel free to share with us. Your input helps us improve and enhance our services to better meet your needs.
Online
Use our online form below to submit your feedback, compliment or complaint.Phone
Call our Guest Experience Team:Ascot Vale Leiure Centre
03 9283 6402
In Person
At our facility:Ascot Vale Leisure Centre
Corner Langs & Epsom Road.
ASCOT VALE, VIC, 3032
avlcfeedback@movemv.com.au
Need help making a complaint?
If you require support to make a complaint, please contact us.
Complaints Handling Procedure
Please click here to access our Complaints handling procedure which outlines what you can expect when you raise a concern with us.
Related legislation and reference sources
- ISO10002:2015 Quality Management Systems – Ensures effective complaint management and continuous improvement.
- Privacy Act 1988 (Cwlth) – Governs the handling of personal information in complaint processes.
- Australian Consumer Law (Cwlth) – Protects consumer rights and ensures complaints related to products and services are handled fairly.
- Children's Guide to Complaint Handling – Provides children with a method of reporting concerns about their safety.
