Manage My Membership
Our Self Service Membership Resources
Managing your membership with us is easy via our Active World membership app. See our handy resources and how to guides below to manage your gym, swim or GOswim membership.
Book a Make Up Lesson
Missed a GOswim lesson - book your make-up lesson to ensure you or your child continue to progress your swimming skills.
Click below to find out how to book a make up lesson.
Make-up lessons are based on availability for the students current level. Remember to let us know in advance if you cannot make it to a weekly lesson, to be eligable for a make-up lesson. See our Policy below.
Change My Class
We understand that schedules change, you can change your GOswim lesson time and/or day within our app.
See all the steps in our guide below bto change your lesson. Lesson changes are based on availability.
If the student is progressing to a new GOswim level please speak to our team in centre to help you out.
Suspend My Membership
We are offering $0 suspension for up to 6 weeks. Complete your request form for your existing Health & Fitness Membership, Aquatic Membership, GOswim (Swimming Lessons) here. If you are wishing to extend your suspension please complete a second suspension request form during your suspension period. If you are wanting to return early to the facility early (stop suspension) please visit reception when you arrive for your first session back.
Swim School and Membership Cancellation Request
You may cancel your membership with the centres standard cancellation notice period - typically 14 days. Any payments due within this time will continue as normal. Alternatively complete the suspension form and pay $0 for up to 6 weeks.
